A Description of the Issue or Area of Public Concern Raised Essay

Unit 201Principles of communication in adult social care settingsOutcome 1 Understand why communication is historic in adult social care settings1.1-Create and maintain relationships-To teach and to learn To share opinions Feelings and emotions-getting to know each separates1.2Effective communication is inseparable in building a meaningful relationship between the resident and the carer as it can help build trust and respect. Effective communication is cardinal in regards to the residents needs and preferences and to ensure they are met. Effective communication can get positive results.1.3In face-to-face communication, the soul earshot may not always indicate verbally if they kick in understood or if they agree. Observing body language helps the speaker understand if the other person understand, agreesOutcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual2.1It is important to find out an individuals communication and langu age, needs, wishes and preferences to Enable efficient communication, understand what an individual is trying to express, understand an individuals beliefs, culture, and values. To stop an individual becoming stressed out, frightened or frustrated. To be able to corroboration an individual in their daily life. 2.2Non-verbal communication-written words-facial expressions eye contact touch physical gestures body language behaviour gestures visual aids e.g. meretricious cards,pictures, symbolsVerbal communication vocabulary linguistic tone pitchOutcome 3 Understand how to reduce barriers to communication3.1Barriers may include not intellectual or being aware of an individuals needs, wishes, beliefs, values and culture not making communication aids available or checking they are working(a) not allowing sufficient time to listen-being dismissive and nonresponsive-a noisy environment-an uncomfortable environment e.g. lighting, temperature a lack of privacy3.2To reduce barriers to c ommunication you have to ensuring the support for individuals, be available for others. Establishing the individuals needs, wishes, beliefs, values and culture . Also seeking advice from others. If necessary change the environment. 3.3At the end of the converse you can ask the individuals if understand everything you was saying to him. To make yourself sure. 3.4-Translation function This service can help with changing the written text from one language to another. -Interpreting services This service can help with converting spoken language to another language. -Speech and language services This service can support people who have had a shot and have problems with their speech. -Advocacy services This service can support people who are unable to speak up for themselves. This service tries to understand the needs, wishes and preferences of people, and will argue on their behalf.Outcome 4 Understand confidentiality in adult social care settings4.1Confidentiality means keeping educa tion private and keeping information safe. Passing on private information only with the individuals permission . Only waiver on information without the individuals permission to others who have a right to it or need to know it. 4.2If you wants maintain confidentiality you have to be aware of bringing up personal information re patients/residents. Think onwards you share information as it may be confidential. Do not share more than is necessary. You have to check the identity of the person before passing on information. Do not discussing personal information about individuals outside of work, you never know who may be listening. 4.3Sometimes confidential information discover by a client may need to be passed on to others If there is a risk of danger or harm to the client, or other people, if abuse is suspected, or if there is suspected misconduct of a colleague, in respect of care of a client, (Whistle-blowing). You must inform the client why the information needs to be passed on to others, and that it is your responsibility to do so. 4.4The only time you seek advice when adult has spoken to you in confidentiality is when that person is in danger. For example. If beingsexually abused, physically abused, threatening to kill themselves etc.